During this challenging time, we are working diligently to provide timely service to our customers.

We are continuing to process orders.
But COVID-19 has placed considerable pressure on our staffing levels and tracking numbers and other communications may be delayed..

As most of our staff is working from home, we are temporarily suspending telephone contact - please talk to us via E-mail - while it is taking more time than usual to reply we will get back to you.
Also please note that staffing at the various warehouses from which our products are shipped are significantly under staffed.
So shipping is taking longer. and UPS and Fedex delivery schedules have been stretched out due to a shortage of drivers.

So please be patient – we are responding to all communications as soon as humanly possible.
Please stay safe and follow CDC guidelines

Contact Us

 

Contact Us


201-775-4274
(9 AM - 9 PM Monday-Friday, Eastern Standard Time)
With all the phone calls we receive, emails get the quickest response time!


CONSUMERS:
Our e-mail address for Product Questions, Order Questions, Order Issues, Shipping Issues, Exchanges or Returns is CustomerService@BikeHighway.com



BUSINESS MATTERS:
Our e-mail address for Vendors, Distributors, Manufacturers, Wholesalers, Government, School or Agency Quotes/Bids, Bulk Purchase Bids/Discounts, Business proposals, etc is Info@BikeHighway.com  - this department does not have access to consumer orders.



Our Address*
BikeHighway.com
PO BOX 726
Butler, NJ 07405

* Please note - this is NOT the address for returning items.
To return an item, E-mail our Customer Service department for authorization and the the correct return address for your item.

Holidays:
On these days, please send us an Email.
As we encourage our employees to spend holidays with family and friends, on these days we have substantially lowered staffing patterns and cannot guarantee an immediate response.

Closings:
New Years Day
Memorial Day
July 4th
Labor Day
Rosh Hashanah
Yom Kippur
Thanksgiving Day
Christmas Day

Early Closings:
Passover (Eve before Day 1 & 2)
Yom Kippur (Eve before)
Rosh Hashanah (Eve before)

Write Us
Jot us a note and we’ll get back to you as quickly as possible.
Please type the letters and numbers below